GB Tech provides streamlined project management process and drastically reduces data network costs for Prometric.

The Challenge

Prometric, a leading global provider of comprehensive testing and assessment services, needed a provider to manage installation and service work of data networks across North America for more than 400 testing center locations, including new construction, site locations and temporary sites. Prometric’s existing project management costs were high and the service level from multiple providers were inconsistent.

The Solution

GB Tech surveyed Prometric’s facilities internal workflow and data network delivery procedures. Each aspect of data network delivery, including new, relocated or temporary sites, was studied and analyzed for improvement. The goal was to create a new process that would streamline and cut overall data network costs.

GB Tech designed a new workflow to schedule multiple trades efficiently and created a customized project plan and scope of work. GB Tech’s project teams were assigned as single points of contact handling every stage of installation and service work. Its experienced project teams coordinated with site contacts, scheduled installations and service work, ordered required materials, responded to inquiries and questions with technicians on the ground, and acted as liaison with the Prometric corporate office. GB Tech’s solution additionally provided Prometric cost consistency with national per-unit-installed pricing.

The Results

GB Tech’s proven project management methodology enabled Prometric better cost control for its network of testing centers. GB Tech’s network of more than 3,000 experienced and certified local installation partners has consistently enhanced the service level of completed work. Since beginning work for Prometric more than 10 years ago, GB Tech has expanded the range of services beyond the data network—now completing voice network, demark extension, microphone and surveillance camera installation in all 50 states in the U.S., Puerto Rico, Guam and all provinces of Canada.