The Business Guide to Surviving the Next Hurricane Harvey (Part Two)

In Part One of our article, we talked about the devastating impact that Hurricane Harvey had on businesses in the Houston area. We also explained how developing a business continuity plan, complete with how the three essential elements of operational recovery sites, data backup and communications, can help save your business when disaster strikes.

Today, we’re going over more ways to stop business interruption, with a big focus on 3 questions you need to answer when you are working with your managed services provider (MSP) to prepare your business continuity plan.

1. Do you have a cloud solution in place?

Now that you know how important it is to back up your data, you’re probably wondering how to go about doing so. If you don’t already have one or more cloud solutions in place, that should be one of your first steps.

A recent study found that 90% of organizations use the cloud in some way, with 50% using cloud services as their preferred solution. We could write an entire paper on the benefits of cloud services (and we’ll get to that soon), but one of the major benefits you’re looking at is the ability for the cloud to keep your business running as a primary and/or backup server.

Your data should also have a physical backup, but with the cloud, you will be operational in minimal time.

2. Do you understand how important it is to eliminate downtime?

When disaster shuts down your business, you immediately start losing money. A recent ITIC survey finds that 98% of organizations say a single hour of downtime costs over $100,000. Even if your business is doing very well, no business owner or decision maker looks at a $100,000 loss with a big smile. And that’s just one hour.

When you extrapolate those figures over the days, weeks, months it sometimes takes an ill-prepared business to become operational, it’s easy to see why 60 percent of small companies go out of business within six months of a cyberattack.

3. Are you prepared for mobile operations?

Over 70% of businesses are permitting, or planning to soon permit, employees to use their own devices for work purposes. The rise of the “bring your own device” (BYOD) trend can definitely work in your favor if you need to shift quickly to operating out-of-office. You must, however, ensure that your data is secure across platforms.

When building your business continuity plan, you also want to work with your MSP to create a network that adapts to a mobile environment. Cybersecurity should never take a backseat to business continuity. There’s no reason these two can’t work hand-in-hand to minimize data loss and optimize productivity.

GB Tech Will Stop Business Interruption in 15 Minutes or Less

Here at GB Tech, we will work with your business to create a business continuity plan that guarantees minimal business interruption, and enables your business to be operational in 15 minutes or less.

We believe in Houston business and we are happy to share more specific information about how to keep your business going in the event of a disaster.

Please reach out to GB Tech to learn more. You can contact us anything, anytime.

Business Guide to Surviving the Next Hurricane Harvey (Part One)

For many people in our great nation, 2017 was a very tough year. That is particularly true of our friends, family and colleagues here in Houston and the surrounding areas impacted by Hurricane Harvey. With respect and interest in further helping the professionals and businesses involved, we have created a short guide to stopping business interruption in the event of another catastrophic event.

According to the National Hurricane Center, the Category 4 hurricane did over $125 billion in damage. Thousands of businesses were forced to close temporarily due to the disaster, and many closed permanently. Not only were people out of house and home, but many had no job to return to after recovery got underway.

We would like to share some essential information that will help your business survive in the event of a disaster. Here’s how to stop business interruption in its tracks:

You Need a Business Continuity Plan

A business continuity plan is just that, a plan to ensure that your business continues to operate in the event of a disaster. This internally developed document outlines the key individuals and their roles in initiating a step-by-step procedure to keep your business operational regardless of the series of events that may have occurred. This plan will be the framework for surviving beyond any disaster, and it will provide a reference point for training your employees in best practices and business resilience.

The specifics of your business continuity plan will vary to some degree based on your business, the geographic location of your employees, and the nature of the disaster. Here are some of the key areas that all plans must address.

Operations

Once you are confident that your data is being safely backed up, you then have to address operational procedures to continue serving customers. Your business continuity plan should always include a list of responsibilities and delegations so that you can be up and running as soon as possible.

After connecting with your team to make sure that everyone is safe, you’ll probably wonder how your employees will get back to work once their physical systems are no longer available. Many businesses at this point will create a business recovery site as an official base of operations.

Business recovery sites can range from skeletal offices with basic internet access and a few desks to fully operational offices that basically mimic the original site’s functionality down to computer hardware and amenities.

No matter what type of site you can afford to invest in, you’ll want to make sure that you have some sort of operational backup in mind.

Your recovery site, or even your remote worker recovery plan, can be organized by your managed services professional so that it fits the security standards already in place within your current network configurations.

Data Backup

When something as strong as a hurricane strikes your business, there’s little doubt that the physical hardware within your office will be compromised. If you have not backed up your data, then you will most likely lose all of the data that is essential to running your business, especially if your business systems are located at or below ground level.

Most data backup solutions will include a combination of backing up your data to additional local servers, as well as a cloud solution that will maintain copies of all your data in an off-site location unaffected by current issues to keep it safe from any potential data loss due to physical damage.

You would be surprised how often, even without a natural disaster, business owners lose data due to hardware failure. In the USA, historically about 140,000 hard drives fail every week.

Your physical infrastructure, including your server and other IT-related technology, is important and should always be updated to meet the demands of your business. That being said, it is still the data stored on your systems that is most important to running your business. You don’t want, and can’t afford, to lose that data.

Communications

A successful business continuity plan will always include communication protocols. It’s important that both your employees and customers know who to turn to for leadership and support.

For your employees, make sure that you have a dedicated line established that they can call for detailed business continuity instructions. Don’t rely on live information, because you will find that one person answering the phones is not adequate for the multiple people requesting information.

For your customers, you want to prepare a series of messages and a delivery schedule to make sure that they are alerted, informed and reassured that despite any possible disaster, you will be operational and open for business and they can know what to expect.

Stop Business Interruption in 15 Minutes or Less

Here at GB Tech, we will work with your business to create a business continuity plan that not only guarantees minimal business interruption but also will have you operational in 15 minutes or less.

We believe in Houston businesses and we are happy to share more specific information about how to keep your business going in the event of a disaster.

Please reach out to GB Tech to learn more. You can contact us about anything, any time.

3 of the Worst IT-related Disasters Ever (And What You Can Learn From Them)

Data breaches have, at this point, impacted almost every single person in the USA. These great larcenies of private information via mainstream companies are not only alarming but they are estimated to cost $6 trillion dollars by 2021. But we can learn a lot about how to stop business interruption from these catastrophic data breaches.

Here we share 3 of the biggest breaches of all time and some ways to avoid them.

1. 2013 Target Data Breach

In 2013, Target suffered a catastrophic data breach, leading to the loss of 11 gigabytes of customer data. The stolen data included names, mailing addresses, phone numbers, email addresses, and payment information for 70 million people.

Obviously, 70 million unhappy customers are not good for business, especially when it costs the company $252 million dollars. How does that even happen? Actually, Target was hit the same way many businesses are attacked–through phishing.

Here’s what we now know happened:

A single employee at one of Target’s third-party vendors, Fazio Mechanical, was tricked by a phishing program that allowed a password-stealing program called Citadel to be installed on the Fazio server. From there, attackers breached the Target vendor portal, Ariba, and took over the servers. It was a short trip from there to the POS servers, where the attackers spent weeks stealing and selling customer information on the black market.

Phishing is a cyberattack that works by prompting users into volunteering sensitive information through deceptive emails containing malicious attachments or website links. Compromising corporate data really is this simple sometimes.

One way to prevent damage to your business from phishing scams is to educate your employees. On top of the common cybersecurity practices applied by your managed services provider, informing employees to never enter personal or protected information on strange websites, as well as to “think before clicking,” will help prevent successful phishing scams.

Make sure to combat phishing with a combination of regular education and sufficient cybersecurity measures in case someone forgets.

2. 2014 Home Depot Malware Attack

In 2014, Home Depot suffered data loss of email and credit card information for more than 56 million customers. Home Depot soon learned that the last thing you want to do is compromise data from 56 million people who enjoy swinging hammers and planting things deep in gardens.

The damage? In total, the breach cost Home Depot $179 million dollars, including legal class action. The lawsuit also demands that Home Depot invests in stronger cybersecurity measures.

The Home Depot Breach happened because attackers were able to access a weakness and install malware which stole the consumers’ credit card, debit card, and email information. Like Target’s incident before, the attackers accessed Home Depot’s network through a third-party vendor.

The lesson here is that you need proper cybersecurity so that an anomaly can be recognized and stopped in its track. If you are worried about how accessible your network is, speak to your managed services provider about your current cybersecurity efforts and mention the need for superior access control and malware protection.

3. 2017 Equifax Cybersecurity Breach

You’ve probably heard of Equifax. It’s one of the three big companies that track and analyze our credit activity and scores in the US.

Let’s face it, none of us really like the people who sit in their little rooms pumping out algorithms in a mass effort to rank our financial capability. That being said, we didn’t exactly want hackers to steal the personal and financial information of 143 million people from Equifax.

That’s exactly what happened in 2017. According to Equifax, the attackers “exploited a U.S. website application vulnerability to gain access to certain files.” Those certain files included credit card numbers, social security numbers, dates of birth, address information and more.

A company like Equifax is required to have cybersecurity solutions in place, but we’ve learned that even they are susceptible to large-scale attacks. The total financial damage is unknown at this time, as various lawsuits against the credit monitoring giant are in progress.

Take Action and Business Protection

According to a study by Verizon, a small data breach where only 100 records are lost would most likely cost an organization anywhere from $18,120 to $35,730, but could cost as much as $555,660. Your business is a constant target for cyberattacks. And just like the three companies we’ve talked about today, you could be hit with major financial losses if you experience a security breach.

The best way to protect your business from cyberattacks is to work with your managed services provider to create your own solid cybersecurity solution. Most of the time, this will involve analyzing your network for vulnerabilities and strengthening those points. Monitoring your network is also imperative for proactive, ongoing protection against incoming threats.

As your IT partner, GB Tech strives to deliver mission-critical support in a dynamic, constantly changing world, and we are ready to help you learn more about your current cybersecurity solutions. You can contact us any time.

5 of the Most Anticipated Technology Trends of 2018

2017 offered some phenomenal technological advancements that range from the miraculous (as in brain implants that restore movement lost by spinal cord injuries) to the foreboding (as in self-driving semi tractor-trailers). Any year-end-review will also get you thinking about the future. So what’s going to be big in 2018? Here are our predictions for the 5 most anticipated technology trends of 2018:

1. The Internet of Things (IoT)

IoT trends have been on a steady incline for years, with over $6-trillion predicted to be invested in IoT by 2021. The increasing desire to make everything we own “smart” will be a big theme for 2018.

The IoT has already given us the ability to operate our thermostats, alarms, security cameras, and talking toys via our cell phones. 2018 will see IoT incorporated in more businesses, with trends focusing on the importance of IoT security and analytics.

IoT Business News also predicts that 2018 will see an influx of cooperation between different businesses in an effort to improve IoT communication between different devices and brands.

2. Subscriptions

We predict that subscription based services will continue to dominate in 2018. From Netflix to Microsoft Office, we’ve seen the monthly, subscription based model succeed across the board.

In 2018, subscriptions will branch out into even more markets. For instance, in 2018, Lincoln will be offering a subscription model on their automobile line.

3. VR

Virtual Reality has existed primarily as a tool of entertainment for hardcore gamers. Part of this is because not enough content exists to make the VR headsets appeal to a mass market. Things seem to be on the uptake in 2018, with mainstream media companies and bigger companies investing in VR integration.

Take for instance NBC/Telemundo’s plan to introduce VR for the 2018 FIFA World Cup. The companies plan to create a program that places VR users on the sideline of the biggest game in the world. In 2018, VR is poised to provide more intimate interactions in sports and entertainment.

As more content comes, so shall new headsets. 2018 will see the premiere of arguably the most futuristic-cool headset yet, the Magic Leap as a competitor for the Rift, Vive, and others.

4. AR

Where VR replaces your world, AR integrates with your current surrounding. Most famously, perhaps, is the Pokemon Go game which was introduced in 2016.

In 2018, AR will become a platform for companies to merge content and marketing into a modern, innovative outlet. Expect to see more companies offering augmented reality programs to accompany their apps and traditional marketing.

The symbiosis of AR glasses, like Google Glass, and new content, like a Harry Potter game by the creators of Pokemon Go, will no doubt help the appeal.

5. Bots

Businesses will continue to utilize chatbots as customer-facing tools, while more time and money will be invested in creating rewarding experiences for the customer.

There already exists a cornucopia of chatbot applications, so the most interesting thing to watch in 2018 is how companies are able to integrate these bots with AI and IoT to operate both more efficiently and personably.

What else should we look forward to in 2018?

2018 looks like it is going to be an awesome year in technology. We can’t wait to share some of our thoughts on emerging IT trends in the months to come.

Did we miss anything? What are you excited about in 2018? Reach out to us and let us know. We’d be happy to hear from you. You can contact us any time. Happy New Year!

Help!: The Importance of a Dedicated Help Desk for Your Business

“You would be surprised how many times an impromptu support call ends up saving the day.”

The thing about technical and network problems is that they never happen when you want them to happen. You don’t really want them to happen at all. But, they will. And when they do, resolutions are much easier if you have a dedicated help desk support. In fact, you would be surprised how many times an impromptu support call ends up saving the day.

Here are a few scenarios that have popped up in the past. They serve to illustrate how help desk support will help your business heighten productivity and avoid financial losses.

Availability

Flexible availability is one of the main reasons businesses hire managed help desks. Just because your office closes at 5PM, doesn’t mean your business does. You need to make sure that after-hours incidents can be resolved quickly.

Often, employees are at a standstill when they have technical issues. This eats up productivity and payroll. One study showed that employees waste as much as 22 minutes per day on technical issues. That’s 95 hours per year, per employee in lost productivity. With help desk support, that time can be dedicated to the actual business of your business.

Around-the-clock is also important when you consider that most workforces are becoming increasingly more mobile, and that 72% of businesses are permitting employees to bring their own devices to work. A managed service help desk is available to assist employees with network issues across all devices without limitation to time. The sooner your employees are connected, they sooner they are working and your customers are being served.

Experience

Another reason we often encourage people to use help desk services is that we benefit from the eclectic experience of covering a full range of technical issues.

When GB Tech works with a business, we’re excited to be there to resolve issues and keep your business running smooth. Often, our potential customers will hesitate on including a help desk in their managed services solution. That’s when we have to show them the numbers and talk about downtime.

The entire point of a help desk is to assist your employees in keeping your business running. The alternative is downtime, which is a big hit to businesses. Just one hour of network downtime can cost $100,000.

When you are trusting your business with an MSP help desk, you don’t want to go in blind. You want a company that has proven themselves.

We’ve been around for more than 30 years, honing our craft since the early days of the IT industry. Our team has worked with NASA, the Department of Defense, and countless other clients that operate in high stress environments with low-risk tolerance.

Are you ready to make one giant leap for your business?

Do you feel like your business could benefit from a managed help desk? Our help desk technicians have proven out-of-this-world success. We’d be happy to bring that experience to your business.

Please contact us and we can chat about how we can put one to work for your business.

Hemingway’s Lost Work and the Importance of a Help Desk

“Anything that can go wrong will, and at the worst possible time.” – Murphy’s Law

“Help me if you can, I’m feeling down.
And I do appreciate you being ’round.
Help me get my feet back on the ground.
Won’t you please, please help me?”
– The Beatles, “Help”

In December of 1922, Ernest Hemingway was a correspondent on assignment in Switzerland. He’d yet to have anything published at the time, but he had written quite a bit and was excited to present his work to new friend and writer Lincoln Steffens.

Hemingway’s wife, Hadley, loaded up everything she could find that her husband had written up until that point. She decided to travel from Paris to Switzerland along with an overnight bag stuffed with Hemingway’s entire body of work. She hoped and dreamed that his early work might spark Steffen’s interest.


Hadley boarded the train, excited for her reunion with Hemingway. While waiting for the train to depart at Gare de Leon in Paris, Hadley stepped aside to get some water and left the overnight bag in her compartment. When she returned, the bag, Ernest Hemingway’s earliest work, was gone.

By the time Hadley got to Switzerland and informed Hemingway, there was nothing either of them could do. The work was, and remains, missing.  

Ernest Hemingway, like most of us, experienced an after-hours, work-related disaster.

One thing that would have really helped Papa is an on-call help desk.

Help Desk

We’ve all had an experience where we needed help and there was nobody available on the other end of the line. Maybe you are working late and encounter a network connectivity issue. Or, perhaps you are one of the 72% of organizations permitting bring your own device (BYOD) policies, or planning to do so, and you need support for mobile employees who keep varied hours.

Adding a help desk solution to your managed services solution will keep your business running around the clock, and can either function as your full-time help desk or supplement your current solution during off hours.

Hiring full-time, in-house experts that understand your network costs a lot of money. And hiring extra experts to stick around for atypical hours costs money, too. Even if you are putting in the kind of hours that would make a Japanese businessman blush, chances are that your support staff might not share your overtime enthusiasm.

When you choose to incorporate a help desk solution, you benefit from technical expertise and proficient assistance.

If your network goes down during business hours, it could cost up to $100,000 per hour. The help desk will be there to assist your employees and your customers, and keep your business running. If your employees open a dangerous file and feel like they need to take immediate action, the help desk can remote into the systems and take the appropriate actions to deliver a swift resolution.

Help desk solutions range from part-time to full-time, from supplemental to 24/7, and it’s up to you and your MSP to decide which range fits best for your business needs.

If Ernest Hemingway had a help desk, they would have called the police, shut down the train station, and hopefully retrieved his work.

The bottom line is, when your employees or clients encounter trouble, you want to take care of it ASAP. The last thing you want to see is your life’s work disappear on the last train to Switzerland.

Help!

Do you feel like your business could benefit from a managed help desk? Please contact us and we can chat about how we can put one to work for your business.

Your NOC Services are Like a Space Station for Your Business

We’ve talked before about how a Network Operations Center (NOC) is a lot like NASA’s Mission Control Center, capable of “zooming in” on your network and tweaking even the smallest processes. This allows you to create an ultra-efficient infrastructure for your business. The cool thing is that NOC  services are also a lot like the International Space Station, this time taking a “zoom out” approach.

In the ISS, some of Earth’s most renowned scientists conduct groundbreaking experiments and keep watch over our planet. From space, these professionals are capable of noticing anomalies that people down on Earth can’t see. This is exactly what you want out of an NOC.

NOC Services stop cyberattacks in their tracks.

From space NASA can monitor asteroid movement and even take action to protect Earth if an asteroid gets too close for comfort. This can even involve re-routing the asteroid and gathering data for future use.

A NOC center does the same thing. For instance, when hackers attempt a cyberattack, they often do so by overloading businesses with traffic. From a bird’s eye view, the NOC can notice if there’s a sudden influx of dangerous traffic and then re-route the data through a filter so that the treasurable data doesn’t get thrown out with the trash.

NOCs provide ongoing protection from an ongoing flux of cyberattacks. And while some companies like AT&T report that “On any particular day, AT&T sees over 1,000,000 attempts to break in or attack their network”, smaller businesses are subject to the same vicious attacks. Entrepreneur has even reported that “a direct cyberattack can cost businesses as much as $40,000 per hour”.

NOC Services eliminate downtime.

When the team at NASA decides to re-route an asteroid, that’s because they understand that an asteroid hitting earth could cause a catastrophic disaster. We’ve all seen the disaster movies. The plot of “Deep Impact” isn’t something you want happening to your planet or your business network.

One of the primary goals of any NOC is to facilitate continuity of your business and eliminate any downtime. Avoiding downtime means big savings in your office, with one ITIC report finding that “98% of organizations say a single hour of downtime costs over $100,000”.

NOC Services optimize resources.

The ISS is a hub for resource allocation. When companies like NASA and SpaceX send resources to ISS, they don’t have a lot of space. In order to make the best use of cargo space, everything must done efficiently as possible.

In a Network Operations Center, the technicians understand exactly which resources to allocate to which issues. For instance, if NOC technicians anticipate consistent network traffic at a given time every night, they can boost speeds during optimum hours to provide better end-user experience.

Mission Countdown 3, 2, 1

At GB Tech, it’s our mission to provide NOC Services that will defend from cyberattacks, notice incoming anomalies, save you money with resource allocation, and eliminate downtime. Give us a call and we’ll be happy to chat more about how NOC services can help your business.

How NASA Can Help You NOC Out Network Problems

Okay, Houston, we’ve had a problem here.” – Jack Swigert, Astronaut

When Jack Swigert spoke those famous words (changed to “Houston, we have a problem” for the 1995 feature film Apollo 13), he made what some folks might consider the most famous tech support call of all time. You can actually learn a lot about the benefits of a Network Operation Center (NOC) by studying the Apollo 13 mission.

At 56 hours and 205,000 miles away from Earth, the three-man Apollo 13 crew experienced a catastrophic system failure and radioed NASA’s Mission Control Center (MCC) for assistance. With so many calculations and variables during the rescue mission, it is highly probable that without the collaboration of NASA’s MCC, the crew of the Apollo 13 mission would never have returned home.

This scenario naturally evokes all sorts of feelings of fear and awe. And it should. The oxygen tank that exploded aboard the Apollo 13 is the cosmic version of the worst-case-scenario that all IT providers work diligently to avoid. The NASA Mission Control Center is a model that has been applied to IT services to create a more efficient network and to track any possible anomalies or intrusions that may occur. Here’s how that works…

When you see the big room at NASA with all of the monitors and dozens of people intensely staring at computer screens, that’s the Mission Control Center. NOCs operate in a similar way and can be customized to fit each client’s monitoring needs.

For instance,a financial institution that encountered an after-hours intrusion would be notified by the NOC so that proper corrections could take place to remedy the error. Network monitoring is a 24/7 service that alerts IT technicians of any potential network issues that need to be addressed. The last thing you want is to be one of the “54% of companies [that] reported they have experienced downtime from a single event lasting more than 8 hours”.

The NOC can also be a network security hub. With industry forecasts reporting that cybercrime damage costs [will] hit $6 trillion annually by 2021, it’s more important than ever to spot intrusions early before they have time to do damage.

Picture an Apollo 13-esque IT scenario. It’s the day you run a Black Friday sales campaign and marketing has done an amazing job. The overflow of customers shuts down the site 20 minutes into the sale of the year. It’s 7AM and your IT guy can’t be reached. Let’s look at two possible outcomes:

  1. The website totally crashes. The sale is a bust. You lose out huge in profit. Your customers are angry and an influx of customer service complaints fill the queue.
  2. You decided to engage an MSP who has created a 24/7 NOC to monitor your network. The traffic anomaly is flagged instantly and technicians are able to switch over to your backup servers to handle the increased traffic. The sale is a huge success. You make a lot of money. You renew your MSP contract for another year, NOC included, because you’ve just found out first hand how valuable your NOC service is.

There’s no need to be a lonely astronaut…

Whether floating out in space or streamlining a network, it’s a great idea to have dedicated professionals available to monitor every bit of your progress. Please contact us to learn more about how to get network monitoring for you business.

“Houston, we’ve solved your problem.”

Why You Must Never Neglect Software Testing

After nearly 20 million dollars, the rocket was ready to fire. Thousands of the best and brightest American minds had poured their hearts and souls into the creation of the star-bound vehicle.

Mariner 1 was prepping for launch, and flight conditions were optimal. The probe attached to the modified SM-65 Atlas missile sat firmly, anchored on and ready to hitch a ride to its final destination of Venus. Its job was to collect data on the temperature and atmosphere of the planet.

Except Mariner 1 never made it there.

The launch went off without a hitch. The boosters engaged promptly, and the rocket began lumbering towards the sky. According to NASA, everything was going exactly as planned. The issue occurred with the calibration, which was controlled by a computer at Cape Canaveral.

As launch data flooded the computer, the calibration software ran all of the information through a formula that automatically adjusted the trajectory of the rockets for flight stability.

Things didn’t go as planned.

During the creation of the formula, a programmer had forgotten a single hyphen in a line of code. Slight calculation errors began to pop up in the software, throwing the rocket’s trajectory off slowly. First, it was a few inches off… and then it was hundreds of feet off course. The rocket began to veer towards land, forcing an officer to make the tough choice of sabotaging it. With a heavy heart, he executed the destruct command.

The blazing fireball of rocket wreckage descended safely (albeit sadly) into the Atlantic ocean.

The Importance of Software Testing

When developing new software or applications, a lot of things can go wrong. While it may not be as dramatic as the loss of a multi-million dollar rocket, it can still put a damper on your day.

Having untested software go live can lead to severe operational issues that can impact its usability. With buggy applications, your user experience takes a hit and lowers the chances of effective software utilization.

Even worse, the buggy software can create security gaps that could potentially lead to the exploitation of sensitive data. Global spending on cybersecurity products and services are predicted to exceed $1 trillion over the next five years, from 2017 to 2021.

Why?

It’s because a direct cyberattack can cost businesses as much as $40,000 per hour. Leaving vulnerabilities in untested code is the equivalent of inviting in these cyberattacks and letting them decimate your business.

A survey from Small Business Trends showed that 62% of the businesses asked already had apps or were in the process of building one. In other words, that equals 62% of small businesses that need to implement software testing, or risk facing the consequences.

Software Testing with GB Tech

With software development becoming critical for businesses around the world, leaving software untested is becoming a risk that companies can’t afford to make.

Our software testing has saved our clients millions of dollars through stringent evaluations and secure application development. If you’re interested in learning more about how we can help make your software more secure and bug-free than ever, feel free to reach out to us.

Tech Support: The Underappreciated Key to Success

It’s common knowledge now that in order to reach your ceiling as a business, you need to learn how to properly utilize technology. The problem is that when you’re running a small or medium-sized business, it can often be hard to identify your technology needs and properly implement the tools you need to succeed. In the past, this led to an inevitable catch-22: to break the bank to acquire the technical capabilities of a large enterprise, or to suffer in the market by not having the technology to keep up with the competition.

Thankfully, those days are over. Technology providers like GB Tech have made it possible for smaller businesses to access state-of-the-industry technology at reasonable rates – technology that is backed up by a team of IT professionals with the knowledge, resources, and experience to get your business on the right technology track.

We’re also attempting to do away with the traditional image of tech support; support should mean more than a service line that tries to troubleshoot over a distance before sending a technician out to help. Support should be a proactive partnership that addresses your business’s needs and addresses problems as or before they happen. What does that mean? Here are a few of the high points.

Ongoing Support

When you work with GB Tech, we won’t leave you hanging after we install or implement your new solutions. Our earliest work was in human spaceflight, where missions didn’t end after a successful launch. Once you get off the ground, we’ll stick around to make sure everything is going according to plan. If you encounter any problems with your new setup, we’ll be there to help you out.

Network Monitoring

Our technicians have access to mobile network operations centers (NOCs) wherever they are, whether it’s in the office or out on a job. This allows them to keep tabs on how your network is performing and take the necessary steps to iron out inefficiencies and see problems coming from a mile away.

This is important because it reveals insights about your network that you might not notice on a daily basis, and keeps you at the top of your game.

Help Desk Services

Tech support help desks have been around for years, but GB Tech’s goal is to make our help desk more functional than ever before, with 24/7 availability and an experienced technician on the other end of the line. If we can’t solve your problem remotely, we’ll arrange for a technician to be on site at your earliest convenience. Our help desk is even more powerful if you’ve worked with us to overhaul your business’s technology. Our knowledge of your network will enable us to help you out even more effectively.

If you’re a business owner or manager in the Houston area or along the Texas Gulf Coast, and you think your business could benefit from great tech support, we’d love to chat. GB Tech has more than 30 years of experience helping businesses from a wide range of industries make the most of their technology. Our logistical expertise means that no job is too big or too small — whether you’re a Fortune 500 government subcontractor or a ten-man shop in a small market.