Real help when you need it
As technology becomes more advanced, it can feel like human interaction is further and further removed from the troubleshooting process. More companies than ever use navigation menus, automated ticketing and AI messaging platforms.
At GB Tech, we believe there is a special quality to human interaction. That’s why we have a fully-staffed help desk.
What does that mean for you? When you have a problem troubleshooting can’t solve, you know you can get access to a real human who can help you. No frustrating navigation menus or lengthy back-and-forth email chains. Real people who deliver real solutions.
Resolution-focused problem solving
Modern ticketing can feel like you’re doing most of the legwork — answering several questions to describe your problem, often followed by more information being requested. The team at GB Tech approaches our help desk solutions from a resolution-first perspective. We only care about saving our team time. We want to get you back to work as soon as possible.
- 24×7 availability
- Experienced IT professionals
- Technicians who understand the urgency of requests
- Backed by an experienced MSP who know how to get to a resolution
When your staff runs into IT problems, it often results in a slowdown or outright downtime. Both are completely unacceptable for business operations. The team at GB Tech understands how important it is to resolve IT issues quickly, and that’s exactly what our help desk specializes in.
We don’t just staff our help desk with customer service professionals — all of our help desk staff are trained IT professionals who can find the solution to your issues.
No IT problem is too big or too small for our help desk. They can troubleshoot everything from simple software account issues to large-scale hardware questions.
We understand how frustrating it can be to have your call handed up and up the hierarchy until you find someone with an answer. That’s why our help desk is focused on first-contact resolution.
Ensuring IT success
At GB Tech, we take pride in our ability to deliver outstanding IT solutions that solve real problems and improve your operational efficiency. But we know that the solutions we deliver are only as good as our ability to support them.
Our help desk is the answer to that problem. We make sure that all of your solutions not only solve the problems you need them to, but also that they keep operating how they should without causing you frustration or downtime.
A human solution
to IT support
Technology can have a massive impact on your business, but it can also be a fickle beast to keep up with. And in our opinion, the answer to a technology problem isn’t always more technology.
That’s why our help desk has such a positive impact for our partners — we always give you a human solution to your IT problems.
Expert assistance with a help desk
If you want to know more about the help desk at GB Tech, read our whitepaper that details why our help desk solution is so outstanding.