In the case of problems that don’t require an immediate solution but do need professional assistance, we won’t require you to stay on the line for hours. Once you submit your ticket, we’ll call you in a timely manner to resolve your issue so you can focus on the things you need to get done. When an issue can’t be resolved remotely, we’ll send out one of our technicians to sort things out.
Experienced Help Desk Staff
A good help desk technician should be experienced and cool under pressure. Luckily, both of those traits are key parts of the GB Tech identity. We’ve been around for more than 30 years, honing our craft since the early days of the IT industry. Our team has worked with NASA, the Department of Defense, and countless other clients that operate in high stress environments with low-risk tolerance.
Of course, not all of our employees have been around that long, but we take care to ensure that our team is made up of seasoned IT professionals that can handle whatever our clients throw at them.
The Help Desk and You
In a perfect world, the help desk would be a service you never have to use. Unfortunately, since technology isn’t perfect (no matter how meticulously maintained it might be) you’ll probably find yourself in need of assistance at some point.
The value of using a third party help desk service like GB Tech’s lies in our experience, availability, and knowledge of how business technology should function. Help desk services are also at their best when combined with a variety of other managed services. When your business has great IT support, you’ll need to call upon the help desk less often, and the goal of our managed services package is to implement and maintain IT solutions that minimize the need for 24/7 help desk support.
If your business has run into trouble that a help desk could have helped fix, you understand how important great IT support can be. We’d love to discuss our managed service offerings, including help desk services, with you and your business. Let’s get in touch and get a conversation started-it could completely change the future of your company.