Tech support

Tech Support: The Underappreciated Key to Success

It’s common knowledge now that in order to reach your ceiling as a business, you need to learn how to properly utilize technology. The problem is that when you’re running a small or medium-sized business, it can often be hard to identify your technology needs and properly implement the tools you need to succeed. In the past, this led to an inevitable catch-22: to break the bank to acquire the technical capabilities of a large enterprise, or to suffer in the market by not having the technology to keep up with the competition.

Thankfully, those days are over. Technology providers like GB Tech have made it possible for smaller businesses to access state-of-the-industry technology at reasonable rates – technology that is backed up by a team of IT professionals with the knowledge, resources, and experience to get your business on the right technology track.

We’re also attempting to do away with the traditional image of tech support; support should mean more than a service line that tries to troubleshoot over a distance before sending a technician out to help. Support should be a proactive partnership that addresses your business’s needs and addresses problems as or before they happen. What does that mean? Here are a few of the high points.

Ongoing Support

When you work with GB Tech, we won’t leave you hanging after we install or implement your new solutions. Our earliest work was in human spaceflight, where missions didn’t end after a successful launch. Once you get off the ground, we’ll stick around to make sure everything is going according to plan. If you encounter any problems with your new setup, we’ll be there to help you out.

Network Monitoring

Our technicians have access to mobile network operations centers (NOCs) wherever they are, whether it’s in the office or out on a job. This allows them to keep tabs on how your network is performing and take the necessary steps to iron out inefficiencies and see problems coming from a mile away.

This is important because it reveals insights about your network that you might not notice on a daily basis, and keeps you at the top of your game.

Help Desk Services

Tech support help desks have been around for years, but GB Tech’s goal is to make our help desk more functional than ever before, with 24/7 availability and an experienced technician on the other end of the line. If we can’t solve your problem remotely, we’ll arrange for a technician to be on site at your earliest convenience. Our help desk is even more powerful if you’ve worked with us to overhaul your business’s technology. Our knowledge of your network will enable us to help you out even more effectively.

If you’re a business owner or manager in the Houston area or along the Texas Gulf Coast, and you think your business could benefit from great tech support, we’d love to chat. GB Tech has more than 30 years of experience helping businesses from a wide range of industries make the most of their technology. Our logistical expertise means that no job is too big or too small — whether you’re a Fortune 500 government subcontractor or a ten-man shop in a small market.