You have two options for IT support: you can either take the break/fix approach or go with managed IT services. The question is, which is better? From a business perspective, managed IT is much more beneficial than break/fix IT support. Let’s explore why:
Managed IT vs. break/fix
The break/fix model is the most basic way of caring for IT systems. In this model, you call an IT professional to run diagnostics and repairs only when something goes wrong. After completing the task, the technician bills you for the services (usually at hourly rates), and that’s the end of that.
Manage services is a more proactive modern approach to IT support. In a managed IT scenario, a third-party contractor takes over the management and support of your entire IT infrastructure.
The managed services provider (MSP) offers several essential services, such as:
- 24/7 systems monitoring
- Managed cybersecurity
- Endpoint management
- Data backup and disaster recovery services
- Software and hardware upkeep
- Helpdesk support
- IT consultancy
Five reasons to choose managed IT over break/fix support
As IT management becomes more complex, more entrepreneurs shift from the traditional break/fix model to managed IT solutions. This migration makes managed IT one of the fastest-growing enterprise-IT industries. Analysts expect the global managed services market to register an impressive 12.7 percent CAGR from 2021 to 2028. Here is why you should also consider outsourcing IT support to an MSP:
Saves you money
With managed services, you don’t have to wait until something breaks to fix it. Preventative maintenance is the core of managed IT. This preventative measure means you’re less likely to suffer IT-related downtime. Even a few minutes of server, network, or services outage can be costly in an IT-reliant business. In a recent survey, 40 percent of organizations said that a single hour of downtime could cost their firms well over a million dollars.
Also, managed IT saves you money by reducing IT labor costs. Outsourcing IT services means you can downsize your internal IT department.
Tightens your grip on IT management
Managed IT services streamline IT management and give you more control over your IT’s objectives and characteristics. For instance, an MSP can guide you in planning an IT roadmap to future-proof your business or make the most of your digital resources.
IT planning also becomes much more manageable. MSPs charge a monthly or annual flat fee, and you only pay for what you need. This fee simplifies IT budgeting and gives you more visibility in planning IT investments and expenses.
Peace of mind
You can rest easy knowing that your IT infrastructure is in capable hands. Active measures can avoid big problems. For example, using round-the-clock IT monitoring, managed security, data backup, and on-call emergency IT support, you’ll never have to worry about anything going wrong with the critical IT ecosystem. Managed services can also help you achieve data security compliance standards, which can be pretty challenging.
IT performance and business productivity go hand in hand. A dependable, streamlined IT infrastructure means smooth and secure digital workflows, translating to consistent outputs. And since constant IT breakdowns won’t hold back the employees, they can focus on more critical tasks.
Extends your IT reach
In addition to professional expertise, an MSP also comes with an assortment of high-end IT tools. Some IT security and management tools may be impractical or out of reach for a small business. Still, an MSP can make them available as a service or through a shared ownership deal.
IT is an essential but delicate part of modern business. So many things could go wrong with an IT system, from physical damage to cyberattacks.
A proactive maintenance approach prevents IT problems from occurring in the first place, making your IT more dependable, efficient, and cost-effective to run. Partner with GB Tech for smooth IT workflows. Reach out to learn more about our proactive managed IT services.