Top managed service trends to watch out for in 2021-2022

Technology continues to change business operations around the world. Subsequently, existing business structures are unable to withstand emerging market forces and unpredictable regulatory factors. Resulting in businesses re-calibrating their managed services operations. The hope is that the business can balance costs, capital, and revenue to improve its effectiveness and efficiency.

Recalibration has introduced new trends in the managed services industry. Some of these trends include:

Automation and cloud computing

Cloud computing has already disrupted the corporate ecosystem. Business leaders have realized that effective customer engagement relies on a trained and skilled workforce. Since training staff can be costly, most businesses have resorted to cloud-managed services.

A cloud MSP has the tools and skills that your business requires. Many of the cloud-based managed service providers have a flexible pricing subscription that is affordable and scalable. Moreover, automation eliminates human errors from the operation process.

As businesses embrace automation and cloud computing, a few challenges are beginning to emerge. The most conspicuous challenge is the uniqueness of each business operation. Every corporate entity has unique managed services requirements. An automated tool may not be compatible with that business’s needs.

Cloud-based managed service providers have created customized automation tools. As a result, any business can easily customize the automated tool in the cloud and deploy it within the organization.

Blockchain and IoT

The number of devices used by businesses is rapidly increasing. Calling for the need to manage and control these devices in real-time. Unfortunately, this leads to additional investments in technology and employee training. Organizations will have to create a rigorous hiring process to get the right people for their connected devices. Managed service providers are keen to exploit these market gaps.

Managed service providers have expanded their services to include blockchain and automation. They are training organizations to adopt and implement market-relevant blockchains. The providers have also been behind the massive uptake of IoT by businesses. The result is that companies can pinpoint market opportunities and craft effective strategies to dominate the market.


There has been a remarkable shift toward result-oriented operations. This is because revolutionary technologies have streamlined tactical business operations. Although most businesses want to get this revolutionary technology, the lack of qualified employees has been a significant hindrance. Moreover, these technologies use costly and complicated software. The solution is to adopt infrastructure-as-a-service.

Cloud-managed service providers are offering computer platforms on a subscription basis. This then allows a business to use these services to outsource a specific business component, such as the network, server, storage, or software unit.

Dynamic consumer preferences

Consumer demands are never static. Therefore, managed services providers have to change their offerings to remain relevant continuously. A clear example of this dynamic nature is the abandoning of on-premises offerings in favor of cloud-based platforms. As the number of connected devices skyrockets, the need for emerging technologies for end-users is growing. As a result, most managed service providers are now software companies.

To sum it up, many consumers prefer managed service providers that are ahead of emerging trends. Therefore consumers will likely avoid any company that doesn’t offer 5G or IoT capabilities. Consequently, discovering and adopting nascent innovations are now at the center of managed services providers’ long-term strategies. In that light, managed service providers need a permanent market research team.

When you’re ready to make a switch and hire a managed service provider that follows the trends and will keep your business protected, then reach out to the folks at GB Tech today.